EDIT: The manager of this shop contacted me offering me a full refund and a free service with the correct pattern. He said that the shop does whichever pattern that the customer requests, which I was not aware of, and that this appeared to be an isolated issue. Appreciate the great customer service and admitting that there was a mistake, you don't see that often. Original review below: Fast and friendly service but kind of disappointing. When talking to the service tech, I mentioned that my car required a specific tire rotation pattern (1 > 4 > 3 > 2 > 1) and the tech just said "Oh, we only do front to back." Better than nothing I guess, but I will be going to the Chevy dealership from now on to get the correct rotation pattern.
Steven, thanks for the review letting me know about your concerns. The Store Manager has been trying to reach out to you about the service we performed in May. Thanks!
- Severna Park