As a long time Severna Park resident who has used every local auto service cenrer un the area, I can honestly say that I had an excellent experience with my Tire Purchase and 2 back to back Warranty Claims on a set of 4 quality new tires on my Lexus ES350. After reading some of these reciews, I thought it would be good to give a well deserved POSITIVE review. I purchased a 4 new tires that had a $200 Rebate Visa Card attached to it. It expired on 1/1/18 so was a last minute online purchase on 12/31/18. Tires were delivered and installed on the day I chose which was 1/2/18. They knocked out the entire job in 30 mins while I waited. Very impressive! The factor that really made the differmce was when one of the tires Sidewalls blew out in March after hitting a curb. I did not have Roadside Insuramce and was totally screwed as it was def not repairable. Initially the counter person said there really wasnt anything they could do, which is the truth. Thinking I was out of luck and $200, I was fortunate to have John (store manager) near by and he overheard the conversation. He came over and worked some amazing magic and I emded up spending $56 on Road Side coverage which then allowed me to get a brand new tire and full coverage for thr next 3 years. He made this happen after some phone calls to Goodyear and thank goodness he did cause the tire blew out again after my daughter hit a curb. (Downsode of Low profile tires) Both times he quickly took care of the situation and 2 new tires installed within 2 hrs. After being very impressed with the way Ineas treated amd $100s of dollars at risk, John and I spoke about Cust Svc in general. Not sure what it was like a year or more ago, but John said they are NOW super focused on Cust Svc so I would highly recommend giving them a try as I believe new Mgmt has made the difference.
Tom thanks for the very kind review!! we appreciate your business!
- Severna Park