My experience was very very good. After parking outside I thought I was able to see the tire size correctly but I had made an error. The guy caught that it was wrong, looked it up based on the car model and year. He listed the tires, the cost, the miles that they should be good for. He told me about the rebate and highlighted the spots I needed to keep track of. He explained about the discount I could get with a Goodyear credit card (I declined, I have enough credit cards). He sent me a copy of whatever I needed for the rebate by email. He was friendly. And so on. It was all just very easy and pleasant.