The service writers, Matt and Tim, are always helpful, courteous, informative. Work gets done as promised, without "necessary" surprise repairs I've endured from other places. Repairs are on target -- I've never had to take my car back for a re-do. And unless an unforeseen repair issue pops up in the bay (like in a doctor's office), my service work typically conforms to the projected time frame, so I can plan whether to get a ride home and leave my car or stay in their pleasant waiting area with a magazine. They get five stars from me.